Here's what you'll learn from this case study:
Learn how D&H automated over 3,000 claims a month.
iNymbus interviews Tony Warfield, Vice President of Credit Services and Heather Reso, Senior Director of Credit Services at D&H Distributing. They answer the question … Why iNymbus to permanently solve their retailer and shipper claims processing issues?
Here's what you'll learn from this case study:
WE SUPPORT THESE RETAILER PARTNERS AND SHIPPERS PLUS MANY MORE
As a seller's volume grows, traditional solutions such as staff augmentation, seasonal temps, software packages, outsourcing, or any combination of these will not successfully contain the claims problem.
Using similar technology large retailers and shipping carriers such as Amazon, Walmart, FedEx, and UPS use is the only option for keeping up with retailer and shipper claims.
"iNymbus has given us the chance to delve into other areas that need more attention to get to the root cause. Our biggest goal is to stop retailer claims from happening instead of just constantly working to fight them. Our team now has more time and they absolutely love it. They no longer have to complete tedious, idle work. On top of that, more dollars are coming in the door!"
Shared Service Operations Manager, Whirlpool Corporation
"I wasn't even aware there was a solution like iNymbus. Our issues are volume related - we ship directly to stores. Onboarding took about 2 weeks once we provided the data pieces need to process the deductions. They get everything done so quickly. iNymbus pumps out the whole month, over 1,000 claims, in less than a week. We have found that our claims are 99% recoverable and are mostly taken in error."
Accounts Receivable Manager, U&I Entertainment
"Walmart changed something in their process or system, and we couldn't keep up. All we were doing was plugging holes, now iNymbus plugs them automatically. It gives our staff the ability to figure out where those holes are coming from in the first place. iNymbus is our knight in shining armor that says, 'Not so fast Amazon. We've got our own little robot army and we are going to fight you each step of the way.'"
VP of Credit Services, D&H Distributing
No cost trial. Use the service for 30 days prior to payment to ensure successful onboarding.
Retailer and shipper claims are unavoidable, and the dispute procedures frustrating, with changes implemented seemingly randomly and governed by increasingly complicated algorithms. iNymbus disputes the claims for you and can work with any combination of ERP systems and internal manual processes you have.
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